Frequently Asked Questions
How Long Do Packages Take To Ship?
Packages typically take about two weeks to curate, ship, and deliver to the designated property.
How Long Does The Mystery Last?
Our mysteries typically last three months each.
What if my residents need help?
Once you place your order, we will send out an Activity Director training video and schedule a follow up session to assist with any questions your residents may have.
Can we order multiple mysteries at once?
Every order starts with Un-Tangled.
After your residents finish Un-Tangled, they can being the next story; The Sands.
What if my package is missing items?
If any items are missing, please contact us at 410-825-8500 or email at firstname.lastname@example.org away and we’ll get a replacement to you ASAP.